Terms of Service

These Terms of Service (the "Terms") govern the rights and obligations between Jan Pabyška, a self-employed individual, Company ID: 73786098, registered office at Na Výšině 3240/34, 466 01 Jablonec nad Nisou, Czech Republic, registered in the Trade Register (the "Provider"), and the user of the Vitano service available at vitano.app (the "Service"). By using the Service you agree to these Terms. If you do not agree with them, please do not use the Service.

1. Definitions

  • Service - the Vitano web application at vitano.app and the Vitano mobile app for iOS and Android, used for trip planning, itinerary management and sharing of travel plans.
  • User - any natural person who registers for and uses the Service.
  • Content - all data created by the user within the Service (itineraries, notes, attachments, photographs, budgets).
  • AI features - features using artificial intelligence to generate itineraries, optimise routes, translate and provide other assistance.
  • AI unlock - a one-off payment that enables the AI features for one specific trip. The unlock is permanent and does not expire even when a subscription ends.
  • Vitano Plus - an annual subscription enabling the AI features for an agreed number of trips and for agentic actions; it renews automatically.
  • Agentic actions - actions the Service performs on the user's behalf towards third parties, in particular booking by telephone and ordering tickets.
  • Enterprise - individually agreed terms for tour guides, travel agencies and other users beyond the limits of Vitano Plus.

2. Registration and user account

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  1. Access to the features of the Service requires registration using an email address and password, or through third-party services (Google, Facebook, Apple).
  2. The user must provide truthful and up-to-date information. The account is personal and non-transferable.
  3. The user is responsible for securing their login credentials and for all activity carried out under their account.
  4. If unauthorised access is suspected, the user must contact the Provider without delay at support@vitano.app.
  5. The Service is intended for persons over 16 years of age. Users under 16 may use the Service only with the consent of a legal guardian in accordance with Article 8 of the GDPR.

3. Scope of the Service and pricing model

The Service is provided in three modes: free of charge, with a one-off unlock of a specific trip, and under the annual Vitano Plus subscription.
  1. Manual planning - creating and managing itineraries, sharing and collaboration. Always free, with no limit on the number of trips.
  2. Creating a trip using AI - free, with a daily limit to prevent abuse.
  3. Interpreter - free with a daily limit on the number of translations; unlimited under Vitano Plus.
  4. AI features within a trip - chat with the AI guide, route optimisation, travel diary and search. Paid, either by a one-off unlock of the trip or through a Vitano Plus subscription.
  5. Price of an AI unlock - based on the length of the trip: 1–3 days EUR 1.49, 4–7 days EUR 2.99, 8 or more days EUR 3.99.
  6. First AI trip free - every newly registered user receives one credit for unlocking one trip.
  7. Vitano Plus - EUR 24.99 per year; details in Article 4a.
  8. Agentic actions - available only under Vitano Plus, within the scope of fair use under Article 4a(5).
  9. Bookings with partners - arranging accommodation, flights and tickets with the Provider's partners is always free of charge for the user. The Provider may receive a commission from the partner; this does not affect the price paid by the user.
  10. Referral programme - for referring a friend you receive one AI trip free of charge, up to a maximum of five from referrals. Once these credits are used up, you receive a 50% discount on further unlocks.
  11. Enterprise - for use beyond the limits of Vitano Plus, individual terms may be agreed at support@vitano.app.

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The Provider reserves the right to change the scope of features and the prices. Users will be informed of changes by email at least 30 days in advance; for subscriptions, Article 4a(7) applies.

4. Payments and refunds

  1. Payments are processed through the payment gateway Stripe Payments Europe, Ltd. The Provider does not store payment card details.
  2. Payment for an AI unlock is a one-off payment and does not renew automatically. Payment for Vitano Plus is a subscription that renews automatically under the conditions set out in Article 4a.
  3. The AI features are enabled immediately after payment. An unlock of a specific trip is valid for the entire existence of that trip without time limit and does not expire even when a subscription ends.
  4. Digital content and withdrawal from the contract: the AI features constitute digital content supplied at the user's express request. Before payment the user expressly requests immediate provision of the service and confirms that they thereby lose the right to withdraw from the contract within 14 days under Section 1837(l) of the Czech Civil Code (Article 16(m) of Directive 2011/83/EU). The consent is recorded together with its date and the version of these Terms.
  5. Refunds: the Provider may, on the basis of an individual assessment, refund a payment in the event of a demonstrable technical fault that prevented the use of the paid features. Requests should be sent to support@vitano.app within 14 days of payment.
  6. VAT: the Provider is not registered for value added tax. The prices stated are final and no VAT is added to them.
  7. The Provider issues a tax document in accordance with Czech law. The document is sent automatically to the user's email address.

4a. Vitano Plus subscription

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  1. Price and period: Vitano Plus is agreed exclusively for a period of one year at a price of EUR 24.99. The subscription is payable in advance for the entire period. A subscription concluded before 4 October 2026 at a price of EUR 19.99 renews at that original price.
  2. Automatic renewal: the subscription renews automatically for a further year at the price agreed for that subscription (unless the Provider has changed it under paragraph 7), unless terminated no later than the day preceding the end of the period. The Provider will inform the user of the forthcoming renewal and its price by email at least 14 days in advance.
  3. Termination: the user may terminate the subscription at any time without giving a reason, either in their account or at support@vitano.app. Termination takes effect at the end of the paid period; access is retained until then. No refund is provided for the unused part of the period.
  4. Limit on the number of trips: Vitano Plus enables the AI features for a maximum of 10 trips per subscription year. A trip counts towards the limit at the moment the AI features are first used on that trip. Once the limit is reached, further trips may be unlocked individually under Article 3(5), or Enterprise terms may be agreed. Unused trips do not carry over to the following period.
  5. Fair use of agentic actions: telephone bookings and orders are provided to an extent appropriate to the user's personal needs. Where the usual extent is substantially exceeded, the Provider is entitled to limit further actions temporarily; the user will be informed in advance.
  6. Permanence of unlocks: trips unlocked during the subscription remain unlocked after it ends.
  7. Price changes: if the Provider changes the price of the subscription, it will notify the user at least 30 days before the end of the current period. The user is entitled to terminate the subscription within that period with effect from the end of the period; if they do not, the subscription renews at the new price.
  8. The account is personal: Vitano Plus is intended for the personal use of a single user. Use for business purposes, in particular providing the services of a tour guide or travel agency, requires Enterprise terms.

5. User content and licence

  1. The user retains all rights to their Content.
  2. The user grants the Provider a non-exclusive, royalty-free licence to the Content to the extent necessary to operate the Service.
  3. When publishing an itinerary to the Inspiration section, the user grants a licence to display a sanitised copy. Personal data is removed automatically.
  4. The user must not upload content that infringes copyright, or content that is unlawful or harmful.

6. Sharing and collaboration

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  1. Itineraries are private by default. Sharing requires an active action by the user.
  2. Sharing is possible with different permission levels: owner, edit, read only.
  3. The recipient of a share must accept the access. Sharing can be revoked at any time.

Privacy protection on publication

When publishing to the Inspiration section, personal data (booking numbers, insurance policies, notes) is removed automatically. A published itinerary is a sanitised copy.

7. Use of artificial intelligence

The Service uses AI providers (OpenAI, Google Gemini, Anthropic Claude) to generate itineraries, optimise routes, translate and recognise images.

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Limitations of AI

AI-generated content is a recommendation only. The Provider is not liable for inaccuracies, including opening hours, prices and availability. The user is obliged to verify information independently.

8. Advertising and cookies

Advertisements (Google AdSense, TravelPayouts) are displayed in the free mode. The Service uses cookies for authentication, analytics (Google Analytics) and advertising. Cookie settings can be adjusted through the cookie bar. The referral programme uses a cookie valid for 14 days to identify referrals.

9. Rights and obligations of the user

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The user undertakes that they will:
  • not use the Service for unlawful purposes or to distribute harmful content,
  • respect the copyright and intellectual property of other users,
  • not attempt unauthorised access to the accounts of other users,
  • not use the Service for automated data harvesting without the Provider's consent,
  • not abuse the referral programme by creating fake accounts or using temporary email addresses.

Suspension and cancellation of an account

The Provider has the right to suspend temporarily or cancel permanently the account of a user who breaches these Terms, in particular where the referral programme is abused. The user will be informed of a suspension by email.

10. Liability of the Provider

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  1. The Provider supplies the Service as is and gives no warranty as to uninterrupted availability.
  2. The Provider is not liable for damage arising from temporary unavailability, technical failures or force majeure.
  3. Total liability is limited to the amount of payments made over the last 12 months, up to a maximum of EUR 100.
  4. The limitation does not apply to damage caused intentionally or by gross negligence.

11. Protection of personal data

The processing of personal data is governed by the Privacy Policy. The Provider processes personal data in accordance with the GDPR and Act No. 110/2019 Coll.

12. Changes to the Terms

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The Provider reserves the right to change the Terms. Users will be informed of material changes by email at least 30 days in advance. The current version is available at vitano.app/en/terms.

13. Governing law and dispute resolution

These Terms are governed by the law of the Czech Republic (Act No. 89/2012 Coll., the Civil Code; Act No. 634/1992 Coll., on Consumer Protection). Consumers have the right to out-of-court dispute resolution through the Czech Trade Inspection Authority (coi.cz).

14. Final provisions

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If any provision is invalid or unenforceable, this does not affect the validity of the remaining provisions.

15. Rules for user content

Updated 4 October 2026

You are responsible for the content you publish (public trips, diary, profile, comments). It is forbidden to publish illegal, hateful or discriminatory content, sexual content involving minors, content depicting or inciting violence, harassment and bullying, spam, and content infringing the rights of third parties.
We apply zero tolerance to objectionable content and abusive users. You can report content and users and block a user. We review reports within 24 hours; we remove offending content and may block or terminate the offender's account.

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16. AI outputs

Chat answers, plans, descriptions of places, translations and other outputs are generated automatically by artificial intelligence. They may be inaccurate, incomplete or out of date — check opening hours, prices, visa and entry requirements, connections and safety information before you travel. You can report an inappropriate or wrong answer directly in the app. AI features are available only with your consent under the Privacy Policy.

17. Subscriptions and purchases via the App Store and Google Play

Purchases in the mobile app are charged by Apple (App Store) or Google (Google Play) under their terms. A subscription renews automatically for the next period unless you cancel it at least 24 hours before the end of the current period. You manage and cancel the subscription in your App Store or Google Play account settings; refunds are decided by the respective store. Web purchases are governed by Articles 4 and 4a.

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18. Orders placed by the agent

The “Arrange it for me” feature orders third-party services (tickets, accommodation, transport, etc.) on your behalf and only to the extent you explicitly approve. The service contract is concluded by you directly with the service provider, who is responsible for its performance, and the provider's terms apply. The Provider is not liable for the performance, prices or terms of third parties.
Contact: support@vitano.app | Jan Pabyška, Na Výšině 3240/34, 466 01 Jablonec nad Nisou, Czech Republic, Company ID: 73786098
Effective date: 27 August 2026

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